• Orders will ship between 3 - 5 business days from receipt of purchase
  • Orders are shipped via certified USPS mail
  • Transit times will vary between 2 - 5 business days, depending on location
  • A tracking number will be emailed to you once available
  • Ship Shape is not responsible for lost or stolen packages


  • Only items purchased at full price are eligible for return
  • Items purchased with a promotional code are considered final sale
  • We will accept returns up to 7 days from the receipt of your order  
  • All items but be returned in the original condition in which they were received
  • Shipping charges are nonrefundable. You will be responsible for any fees associated with the return shipping
  • Refunds will be issued only after the item has been received by Ship Shape
  • If you wish to make a return, please review the above criteria to ensure the product is eligible. If it is, please email your name, order number, product, and reason for return to [email protected]


  • Fiber Art is tactile and meant to be touched. But please be gentle, especially with the Mobiles
  • Items are handmade so small variances in appearance are to be expected